Merchant Services
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Customer Service
Call 858-335-2992 or email anytimeFrequently Asked Questions
- How long does it take to open a merchant account?
- How much does it cost to have a merchant account?
- Do I need a credit card machine to accept credit cards? Can't I just call the card in to the bank?
- What are the requirements to open a merchant account?
- How do I get paper for my credit card machine?
- Can you repair my credit card machine?
- How do I change the time on my credit card machine?
- Is the credit card number on the merchant and customer copy of the receipt required to be truncated?
- How do I truncate the credit card number on the merchant and customer copy of the receipt?
- Am I required to setup a reserve?
- How long does it take to receive my funds?
- Do I receive my entire deposits or do you take out the fees first?
- Are my funds going through San Diego CardSmart Merchant Services?
- How do I pay my processing fees?
- When do I pay my processing fees?
- Can I write a check to pay my processing fees?
- Will I receive a statement?
- When are statements mailed?
- I'm not receiving my statements. Who should I call?
- What is the 'monthly minimum'?
- What is the 'monthly minimum in fees'?
- I forgot to add a tip to a sale before I closed out for the day. How do I add the tip?
- What is PCI?
- Am I required to be PCI compliant?
- How do I know if I am PCI compliant?
- How often do I need to complete my PCI compliance?
- What happens if I do not complete my PCI compliance?
- How do I complete my PCI compliance?
- How much is the annual compliance fee?
- I completed my annual PCI requirement with another processor. Will my PCI compliance transfer to you?

