San Diego CardSmart Merchant Services & POS

Customer Service

Call 858-335-2992 or email anytime

Frequently Asked Questions

1. How long does it take to open a merchant account?
2. How much does it cost to have a merchant account?
3. Do I need a credit card machine to accept credit cards? Can't I just call the card in to the bank?
4. What are the requirements to open a merchant account?
5. How do I get paper for my credit card machine?
6. Can you repair my credit card machine?
7. How do I change the time on my credit card machine?
8. Is the credit card number on the merchant and customer copy of the receipt required to be truncated?
9. How do I truncate the credit card number on the merchant and customer copy of the receipt?
10. Am I required to setup a reserve?
11. How long does it take to receive my funds?
12. Do I receive my entire deposits or do you take out the fees first?
13. Are my funds going through San Diego CardSmart Merchant Services?
14. How do I pay my processing fees?
15. When do I pay my processing fees?
16. Can I write a check to pay my processing fees?
17. Will I receive a statement?
18. When are statements mailed?
19. I'm not receiving my statements. Who should I call?
20. What is the 'monthly minimum'?
21. What is the 'monthly minimum in fees'?
22. I forgot to add a tip to a sale before I closed out for the day. How do I add the tip?
23. What is PCI?
24. Am I required to be PCI compliant?
25. How do I know if I am PCI compliant?
26. How often do I need to complete my PCI compliance?
27. What happens if I do not complete my PCI compliance?
28. How do I complete my PCI compliance?
29. How much is the annual compliance fee?
30. I completed my annual PCI requirement with another processor. Will my PCI compliance transfer to you?